Terms of Service
This page sets out how MVP Blends works with a brand on a first order and after it. Each order is governed by the proforma invoice (PI) issued for that order; where this page and the PI differ, the PI governs.
Last updated: 9 November 2026.
1. What we do
We fill, seal and label hard capsules and softgels under your brand, in bulk or retail-ready, and deliver them on one DDP landed cost where we can serve your market. The run size is 3,000 bottles per SKU, the same for both formats.
- Hard capsules: eight standard sizes, #000 to #4, all in house.
- Softgels: fifteen dies across oval, oblong and round shapes, all in house.
- Filling, sealing and labelling of the artwork you supply.
- Bulk cartons or retail-ready bottles, one DDP price to your address where DDP is available.
- Batch documents with every run, listed in section 8.
2. What we do not do
- Market registration dossiers, regulatory filings and label compliance opinions.
- Label design: we print the artwork you supply, we do not create it.
- Substantiation for product claims.
- Gummies, powders, sachets, stick packs or liquids: hard capsules and softgels only.
- First orders intended for Amazon US, CA or EU, or for mass retail. Those channels need documentation we do not issue for a first run.
3. Quotes, prices and payment
A quote is a DDP landed cost unless we agree FOB for a market where we cannot serve DDP. A DDP price includes production, export clearance, freight, import duty, customs clearance and delivery to the address named in the PI.
A quote is built on four variables: the formula, the capsule count, the packaging and the destination country. If one of them changes, the price is re-quoted; it does not carry over.
Deposit, balance and payment method are stated in the PI and fixed for that order. Payment terms are not taken from this page.
4. Sampling and revisions
Sampling applies to the custom lane only. The sampling fee is quoted with your project, includes the rounds of revision named in that quote, and is credited against your first order. Further rounds, and any new tooling, are quoted separately.
On the ready-to-label lane there is no sampling step: we send a finished sample at the specification that would go into production.
5. Lead times
Lead time is confirmed per order and stated in the PI. The ready-to-label lane and the custom lane do not share one lead time, and softgels take longer than hard capsules.
Time spent waiting for label artwork, packaging, or an importer to be named is not production time, and it moves the delivery date. That is where most delays start.
Neither party is liable for delay caused by events outside its reasonable control, including epidemic control measures, port closure, carrier failure, customs holds and extreme weather. We tell you when a date moves.
6. Formulas and intellectual property
Your brand name, your label artwork and your trademarks stay yours.
Formulas on the ready-to-label list are quoted for your production run and are not transferred to you. If you need ownership or exclusivity of a formula, agree it in writing before the order is placed.
On the ready-to-label lane the formula, the dose and the shell specification do not change. A change of formula moves the project to the custom lane and starts with a sample.
7. Labels, artwork and compliance
You supply final artwork that meets the mandatory rules of your destination market: dimensions, bleed, barcode and the wording that market requires. We fill, seal and apply the artwork as supplied.
Product compliance in your market is yours. DDP decides who moves the goods, not who owns the claim. Where a market requires an importer of record, we confirm before the order who imports and in whose name.
8. Batch documents
What is issued with every batch, and what is never issued, is a fixed list. It does not change order by order.
| Issued with every batch | Not issued |
|---|---|
| Batch record | Market registration dossiers |
| Specification sheet | Regulatory filings |
| COA for the tests actually performed | Label compliance opinions |
| Ingredient and allergen statement | Substantiation for product claims |
| Packing list and invoice with each shipment |
9. DDP and its boundary
- DDP decides who moves and clears the goods, not who is responsible for product compliance.
- Some markets require a local importer of record; who imports is confirmed market by market.
- DDP is quoted only for markets we can actually serve. Where we cannot serve it, we say so and quote FOB instead.
10. Orders, changes and cancellation
An order is accepted when we confirm the PI in writing. Changes requested after that point are quoted again and re-scheduled.
Once filling has started, an order cannot be cancelled without charge for the run and for the materials already committed.
11. Quality, warranty and liability
Shelf life start, responsibility for transit damage and the acceptable range of batch variation are stated in the PI. Governing law, venue and any limit of liability are agreed in the PI for each order; this page does not replace that document.
12. Changes to these terms
We update this page when the way we work changes, and move the date at the top. The version that governs an order is the one in force when its PI is issued.